Refund Policy

Welcome to Rizver.com. We are committed to providing professional digital services with transparency, reliability, and customer satisfaction.

This Refund Policy explains how refunds are handled for payments made through our website and related payment platforms.

1. General Service Policy

Payments made to Rizver.com are generally for digital services including, but not limited to:

• Website development
• Software development
• UI/UX design
• Branding and creative services
• Digital consulting
• Automation solutions
• Hosting or maintenance services

As digital services often involve time, planning, research, resource allocation, and customized work, payments are generally considered non-refundable once project work has commenced.

However, we understand that certain situations may require review and assistance.

2. Eligible Refund Situations

Refund requests may be considered under the following circumstances:

• Duplicate payment transactions
• Incorrect payment amount entered accidentally
• Unauthorized or fraudulent payment activity
• Technical errors during payment processing
• Multiple charges caused by system or payment gateway issues
• Services paid for but not delivered due to an issue directly caused by Rizver.com

Refund approvals are subject to verification and internal review by Rizver.com.

3. Refund Request Timeframe

To request a refund, clients should contact us within:

• 7 days of the payment date for accidental or duplicate payments
• Immediately upon discovering unauthorized transactions
• Before significant project work has commenced

Requests submitted after a prolonged period may not be eligible for review.

4. Information Required for Refund Requests

To help us process your request efficiently, please include:

• Full name
• Email address
• Payment date
• Transaction or reference number
• Payment amount
• Reason for the refund request
• Proof of payment or transaction screenshot (if available)

5. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Please allow:

• 7–14 business days for refund processing
• Additional time depending on your bank, card issuer, or payment provider

Rizver.com is not responsible for delays caused by third-party financial institutions or payment gateways.

6. Non-Refundable Situations

Refunds may not be provided in the following cases:

• Services already completed or partially completed
• Change of mind after work has started
• Delays caused by lack of client communication, approvals, or required materials
• Custom development or design work already performed
• Domain registrations, hosting services, software licenses, API fees, or third-party service costs already purchased
• Requests submitted after an unreasonable delay
• Minor typographical or communication misunderstandings that do not materially affect the service

7. Project Deposits & Advance Payments

For custom projects, advance payments or deposits are used to reserve development time and begin project planning.

Such deposits are generally non-refundable once project work, research, design, or development activities have started.

8. Fraud Prevention

Rizver.com reserves the right to decline refund requests where there is reasonable evidence of:

• Abuse of the refund policy
• Fraudulent activity
• Unauthorized chargeback abuse
• Violation of applicable laws or payment regulations

9. Secure Payments

All payments are processed through secure payment gateways. We do not store full credit/debit card information on our servers.

We are committed to maintaining customer trust, payment security, and service transparency.

10. Contact Us

If you require assistance regarding a payment or refund request, please contact us:

Rizver.com
Sri Lanka
Email: [email protected]
Website: rizver.com

11. Policy Updates

Rizver.com may update this Refund Policy periodically to reflect operational, legal, or technical changes. Updated versions will be published on this page with the revised effective date.